EDUCATION
As a Student, Parent, Teacher, or Administrator is one of unique challenges. Are the students buying into what the teacher is saying? Is there a positive culture between Teacher and administrators? Do the parents feel informed and involved in their child's education. These are but a few of the challenges that face us in schools today. Through our unique tool we can decipher within hours where there may be gaps or culture issues that are interfering with our end goal of educating our youth. Once we determine where the challenges or blind spots are we can develop change management or training initiatives to bridge the gap.
Example of modules we have developed for educational use:
Induction Programs
Relationships
Mental Health Awareness
Team Building
Creating a positive culture
CASE STUDY
The school board of a major east coast metropolitan city wanted to clearly understand what a terrific student teacher interaction looks like. We worked with them and by utilizing Appreciative Inquiry techniques we captured stories, organized them into thematic buckets (so that they could be easily shared) with everyone. The goal was to enable more and more of these terrific experiences through understanding. TDSB turned to the MIndSuite technology and found their solution quickly and easily and the colorful stories were captured and put to work in a positive way.
More partners in learning:
BUSINESS
During the last decade we all recognize the challenges to both large and small business. Currency fluctuations, employee retention, ever changing dynamics from generation to generation present unique challenges. How do keep up with ever changing technology while keeping costs and personal service aligned. Through our unique tool we can decipher within hours where there may be gaps or culture issues that are interfering with our end goal of profitability and while maintaining our products integrity. Once we determine where the challenges or blind spots are we can develop change management or training initiatives to bridge the gap.
case study
Project lead on a Global ERP installation of a Category leadership initiative for a multinational retail organization with over 1200 locations in North America and Europe. Design, installation and coordinated learning efforts were implemented with critical path milestones achieved on average 12% ahead of plan. Launch (go live) was enacted with less than 1% incident and virtually no downtime due to system or operator error. In addition, a satisfaction rating of 97% was achieved in a post-implementation survey of key stakeholder groups.
Team included 22 project coordinators (one per functional area), with sub teams of 4-6 members comprised of product specialists, pricing specialists, and market category managers, 10 technical specialists with dual integration responsibilities for new and legacy system, 7 global project managers ( 5 in North America and 2 in Europe), three health/safety experts, three compliance/governance officers, two economic advisors (bank regulations/currency review) and 6 language liaisons.
This project is an example of our flexibility and agility in managing multiple priorities across several functional areas while achieving both a high satisfaction level with stakeholders and exceeding project timeline and budget expectations.
More partners in learning:
CIVIC
Cities, Municipalities, non-profits and charitable foundations all have altruistic intentions and the objective to provide products and services to those in need. How do we meet challenges that face us daily? Whether you are dealing with the dilemma of our homeless or determining how to maintain the influx of tourists, we still need to meet our goals and enhance our community. With limited budgets how do we maximize value? Through our unique tool we can decipher within hours where there may be gaps or culture issues that are interfering with our end goal of delivering to and maintaining the integrity of those we service. Once we determine where the challenges or blind spots are we can develop change management or training initiatives to bridge the gap.
More partners in learning:
MEDICAL
The Pharmaceutical and Med-Device Industries have undergone sweeping changes over the last few years. Between legislation, Health Care Reform and the challenge to separate your company from your competitors creates an extremely demanding environment. Businesses must take smart action to ensure quality of care and value for patients while strengthening their position for long-term success. We know skills like analytics, product development cycle and customer facing abilities are but a few of strengths that can separate you from the rest. With decades of pharmaceutical and med-device experience plus and our Human GPS tool, we can decipher within hours where there may be chasms or culture issues. Once we determine where the challenges or blind spots are we can develop change management or training initiatives to bridge the gap.
CASE STUDY
Project lead on a system wide ongoing engagement initiative with a major western health care organization. The application has included multiple internal assessments on engagement with Pulse follow ups and stakeholder satisfaction with escalation protocols (when client/customer/citizen expectation is not met) where the information is automatically forwarded to specific higher level team members for follow up).
This information is then examined using GPS technology to fully understand interrelationships, causal factors and the impact of internal leadership initiatives. In addition, the information was used foundationally while developing and implementing the strategic plan.
During 2016 we engaged 582,522 individuals in the program. This included both employees and customers/clients. Due to our unique model, the participation rates were significantly higher than the norm for these engagement-types, with corresponding result rates.
The data collection was captured by the GPS system and analyzed both using the online dashboard as well as internally cross reference to performance data. This process results in faster response and a reduced paper trail involvement. In addition, the senior team received regular debriefs and updates on the changing environment and the impact of the data.
CASE STUDY
Was the lead for 10+ years for this process for a global pharmaceutical organization - including participation in the Globe and Mail Report on Business Best Employers survey, Aon Hewitt survey and finally to the standardized Employee Engagement survey. Responsibilities included project management, process scheduling, integration of historical data, review of outcomes data, IT Divisional action planning and ongoing measurement to the organization.
Global Process Owner for their global web-based workflow solution. Responsible for global P&L oversight and accountability, implementation and support services to over 50 countries worldwide and 25k customers. Expanded to 50 countries within 18 months, benefits to the organization included annual $18M+ savings year over year.
